Work Background

Currently a Senior UX Researcher at The Estée Lauder Companies with a background in qualitative and quantitative research methods.

I’m passionate about storytelling and building relationships— I love to partner with my stakeholders to build research roadmaps that drive change.

My background gives me a unique perspective, attention to detail, and the strategic ability to turn feedback into actionable insights that give stakeholders a better understanding of user needs.

I’ve had 6+ years of experience conducting interviews and data analysis as a journalist, 10+ years copy editing/copywriting, and have spent the past 7 years focused on UX Research.

I’ve worked with a variety of industries, including e-commerce, education, healthcare, financial services, entertainment, media, food, automotive, telecommunications, and technology.

  • Presented at The Human Insights Summit (THiS) in a series of workshop on:

    ➡ Advanced Platform Features in 2022

    ➡ Baselines and Benchmarks in 2023

  • ➡ 2021 UserTesting Professional Services On Point (We Care About the Details) Award

    ➡ 2022 UserTesting Employee of the Month

  • “ Jess is one of the most well-rounded individuals I know. She is an incredible researcher who thinks strategically and always stays one step ahead of the customer. A project runs successfully when Jess leads, and the team can count on her for support and expertise. While she brings a tremendous amount to the table intellectually, Jess is a people person and builds relationships with her teams internally and externally. ”

    –Senior Project Manager at UserTesting

    “Thank you all so much! That was SUCH a great readout with such incredible dialogue. HUGE KUDOS Jess and [partner] y'all are rockstars. Appreciate you so so much.”

    – Senior Manager at Levi’s

Fun Facts about Me

1. Slowly but surely exploring the WA hiking trails

2. I love podcasts (especially spooky ones)

3. I just started playing pickleball (any tips?)

4. I once won 10+ radio contests in 1 year

5. Currently obsessed with hand-crocheting

6. I copyedited a New York Times bestseller

7. I can speak (some) Dutch

8. I’m a big hockey fan (go Sharks!)

9. Finally building my dream at-home library

10. I have a small (slightly chonky) cat named Pixel